Product
Nexum Nord Webmail
A focused service mailbox that links communication to customers, sites, and cases. Keep conversations inside the operational record with clear accountability.
For service teams who need email traceability inside operations.
Key features
- Shared inboxes by customer, contract, or region
- Email-to-case linking with customer context
- Approved templates for service responses
- SLA timers and response analytics
- Attachments stored in the customer timeline
Use cases
- Support team needs shared visibility on customer requests
- Field technicians require email history tied to sites
- Audits require documented communication trails
Outcomes
- Reduce lost customer communication
- Respond faster with full operational context
- Maintain complete, auditable customer records
Modules
- Shared Inboxes
- Case Linking
- Response Templates
- SLA Tracking
- Attachment Archive